This Shipping Policy outlines the terms and conditions related to order processing, shipping fees, delivery timelines, and customer responsibilities for purchases made from Pursia.
By placing an order on our website, you agree to the terms described below.
1. Order Processing Time
All orders are subject to a processing period before shipment.
- Processing Time: 1–2 business days
- Orders are processed Monday through Friday (excluding public holidays).
Once your order is processed, it will be prepared and handed over to the shipping carrier.
2. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT-05:00)
- Orders placed before 5:00 PM (GMT-05:00) will begin processing the same business day.
- Orders placed after 5:00 PM (GMT-05:00) will be processed on the next business day.
Orders placed on weekends or holidays will be processed on the next working business day.
3. Transit Time
After processing, the estimated delivery timeline is:
- Transit Time: 4–5 business days
Transit time begins once the package has been shipped and is in possession of the carrier.
4. Total Estimated Delivery Time
The total estimated delivery timeframe is:
- 5–7 business days
(Processing Time + Transit Time)
Please note that delivery times are estimates and not guarantees.
5. Shipping Fees
We charge a flat shipping rate of $25 USD on all orders.
- The shipping fee is clearly displayed at checkout.
- No hidden shipping fees are applied.
- The shipping cost is non-refundable unless required by law.
6. Shipping Confirmation & Tracking
Once your order has been shipped:
- You may receive a shipping confirmation email.
- Tracking information may be provided if available from the carrier.
Customers are responsible for monitoring tracking updates once provided.
7. Incorrect Shipping Address
Customers are fully responsible for providing accurate shipping information at checkout.
If an incorrect address is entered:
- We are not responsible for lost or undelivered packages.
- Additional shipping charges may apply for reshipment.
- Delivery delays may occur.
If you notice an error in your shipping address, please contact us immediately before your order is processed.
8. Undeliverable Packages
If a package is returned to us due to:
- Incorrect address
- Refused delivery
- Failure to claim the package
The customer may be responsible for additional shipping charges to resend the item.
9. Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to:
- Carrier issues
- Weather conditions
- High shipping volumes
- Customs clearance (if applicable)
- Public holidays
We are not responsible for delays caused by third-party shipping carriers.
10. Lost or Stolen Packages
Once the package has been handed over to the shipping carrier, responsibility transfers to the carrier.
If your tracking shows delivered but you did not receive the package:
- Contact the shipping carrier directly.
- Check with neighbors or local delivery office.
- Contact us for assistance if needed.
We are not liable for lost or stolen packages after confirmed delivery.
11. International Shipping (If Applicable)
For international orders:
- Customers are responsible for customs duties, taxes, or import fees.
- Delivery times may vary depending on customs processing.
- We are not responsible for delays caused by customs authorities.
12. Order Modifications & Cancellations
Orders may only be modified or canceled before processing begins.
- Processing time: 1–2 business days.
- Once shipped, orders cannot be canceled and must follow our Return & Refund Policy.
13. Contact Information
If you have any questions regarding shipping, please contact:
Business Name: Pursia
Address: 607 Lyon Ave N, Canby, MN 56220, United States
Phone: +1 (507) 555-0192
Email: info@pursia.store
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)