1. What does Pursia sell?
Pursia specializes in high-quality phone cases designed to protect and enhance your smartphone. Our collection includes stylish, durable, and model-specific cases suitable for everyday protection.
2. Where is Pursia located?
Our business address is:
607 Lyon Ave N, Canby, MN 56220, United States
3. What are your business hours?
Our customer service operates during:
Monday – Friday
9:00 AM – 5:00 PM (GMT-05:00)
We are closed on weekends and public holidays.
4. How can I contact customer support?
You may contact us through:
📞 Phone: +1 (507) 555-0192
📧 Email: info@pursia.store
We aim to respond within 24–48 business hours.
5. Do you have a physical retail store?
We operate as an online store. All purchases are made through our website.
📦 ORDERING QUESTIONS
6. How do I place an order?
To place an order:
- Select your phone model.
- Choose your desired case design.
- Add the item to your cart.
- Proceed to checkout.
- Complete payment securely.
You will receive an order confirmation email after successful payment.
7. Can I modify or cancel my order?
Orders can only be modified or canceled before processing begins. Since our processing time is 1–2 business days, please contact us immediately if changes are needed.
Once the order has been processed or shipped, we cannot cancel it.
8. What happens after I place my order?
After placing your order:
- You will receive a confirmation email.
- Your order will be processed within 1–2 business days.
- Once shipped, tracking details (if available) will be sent to you.
9. What is the order cut-off time?
Our daily cut-off time is 5:00 PM (GMT-05:00).
- Orders placed before 5:00 PM are processed the same business day.
- Orders placed after 5:00 PM are processed the next business day.
10. Can I place an order over the phone?
For security reasons, we recommend placing all orders directly through our website.
💳 PAYMENT QUESTIONS
11. What payment methods do you accept?
We accept the following payment methods:
- MasterCard
- Visa Card
- American Express
- UnionPay
- Google Pay
12. Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We do not store your full credit or debit card details.
13. Are there any hidden charges?
No. We do not apply hidden or additional charges.
Customers only pay:
- Product price
- Flat shipping fee of $25 USD
14. In what currency are prices displayed?
All prices are displayed in USD unless otherwise stated.
15. What happens if my payment is declined?
If your payment is declined:
- Your order will not be processed.
- You may try another payment method.
- Contact your bank if needed.
🚚 SHIPPING & DELIVERY QUESTIONS
16. What is your processing time?
Processing time is 1–2 business days.
17. What is your shipping time?
Transit time is 4–5 business days.
18. What is the total delivery time?
Total estimated delivery time is 5–7 business days (Processing + Transit).
19. What is your shipping fee?
We charge a flat rate shipping fee of $25 USD on all orders.
20. Do you offer free shipping?
Currently, we do not offer free shipping.
21. Do you ship internationally?
Shipping availability depends on your location. Please check during checkout to confirm delivery options.
22. What if I entered the wrong shipping address?
Customers are fully responsible for providing the correct shipping address.
If an incorrect address is provided:
- We are not responsible for lost packages.
- Additional shipping fees may apply.
- Delivery delays may occur.
23. What if my package is delayed?
While we aim to meet estimated delivery times, delays may occur due to:
- Carrier issues
- Weather conditions
- Public holidays
We are not responsible for delays caused by shipping carriers.
🔄 RETURNS & REFUNDS QUESTIONS
24. What is your return window?
We offer a 60-day return window from the date of delivery.
25. What are the conditions for returning a product?
To qualify for a return:
- The item must be unused.
- The item must be in original condition.
- The item must be returned in original packaging.
26. Who pays for return shipping?
In all cases:
- Return shipping cost is the customer’s responsibility.
- The return label is the customer’s responsibility.
27. Do you charge a restocking fee?
No. We charge zero restocking fee.
28. What is the refund processing time?
Refunds are processed within 15 days after we receive and inspect the returned item.
29. How will I receive my refund?
Refunds are issued to the original payment method used during checkout.
30. Can a refund be denied?
Yes, refunds may be denied if:
- The item shows signs of use.
- The item is damaged due to customer misuse.
- The item is returned after the 60-day window.
📱 PRODUCT QUESTIONS
31. Are your phone cases durable?
Yes, our cases are designed for everyday protection against scratches and minor drops. However, they do not guarantee protection against extreme impact.
32. Will the case fit my phone perfectly?
Each case is model-specific. Please ensure you select the correct phone model before purchasing.
33. Do product colors look exactly the same as shown online?
We try to display accurate images, but slight color variations may occur due to screen settings.
34. Are your cases waterproof?
Our phone cases are not fully waterproof unless specifically stated.
35. Do you offer bulk purchases?
For bulk inquiries, please contact us via email at info@pursia.store.
📞 CUSTOMER SUPPORT QUESTIONS
36. How long does customer support take to respond?
We aim to respond within 24–48 business hours during business days.
37. What information should I include when contacting support?
Please include:
- Full name
- Order number
- Description of the issue
- Photos (if product-related issue)
This helps us resolve your concern quickly.
38. Do you provide warranty?
Unless specifically stated, our products do not include an extended warranty. However, customers may return eligible products within the 60-day return window.
If you still have questions not covered here, please contact:
📧 info@pursia.store
📞 +1 (507) 555-0192
🕘 Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)